Dynamics 365 Field Service
Deliver Exceptional Service on the Field
Leverage Dynamics 365 for Field Service to put the right resources, at right time, in the right place to meet and exceed customer expectations. Make use of in-built AI and integration capabilities to move from reactive to proactive to predictive services and deliver a connected experience to end-users.
Proactive and Predictive Services On-Time, Every-Time
Build trust by delivering seamless services with Dynamics 365 for Field Service. Equip your team with right tools so that they are prepared for each service dispatch, every time. Get relevant insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time resolution.
Solution
Dynamics 365 Field Service Capabilities
Unlock Field Service Automation with Dynamics 365. Connect your products with Microsoft Dynamics 365 Field Service Solutions using IoT and AI. Get real-time data on product or equipment running condition, automatically create and assign service orders to the right person on the field.
- Contract Management
- Schedule and Dispatch Optimization
- Inventory Management
- Mobile
- Customer Centric Experience
Dynamics 365 for Field Service enable technicians to offer speedy and flexible field services to valuable clients. From identifying to quoting customers, manage it all through a single portal offering various functionalities.
Identify
With Dynamics 365 Field Service, businesses can easily identify service requirement and work order requirement.
Engage
On identification of demand, users can engage with customers through various channels and integrations.
Create Quote
Post successful engagement, create and offer quotes based on requirement and pricelist.
Contractual Quotes
For contracted services, businesses can offer mutually agreed quotes to their customers.
Boost Business Productivity and Enrich Customer Experience through process optimization. To support that, Dynamics 365 Field Service offer automated and flexible scheduling solutions using Gantt, Map, or List Views.
Categorization
Users can identify and organize available resources by categories to balance workloads and resources.
Matching
With Dynamics 365 for Field Service, businesses can match technician’s characteristics with work requirements.
Understanding Essentials
The solution helps to understand geography, availability, regulatory requirements, customer preference, and service level agreement.
Reallocation of Resources
In the situations of change, in process or emergency, users can easily reallocate resources as per need.
Multiple Scheduling Options
Get access to multiple scheduling options from drag and drop to fully automated and optimized..
Managing inventory is easier than ever with MS Dynamics 365 Field Service. Businesses can manage their inventory across locations, including warehouses, depots, and trucks.
First-time Fixes
With Microsoft Field Service, improve first-time fix rates with accurate allocation of resources and equipment.
Mobile Access
The mobile app enables users to keep information handy and access them anywhere, anytime.
Manage Information
Managing all types of inventory information made easy, including transactions, availability and more.
Easy Tracking
Track service stock accurately at mobile and fixed locations, reduce write-offs with Microsoft Dynamics 365 Field Service.
Inventory Records Adjustment
Enabling you to adjust inventory records automatically based on field use or enroute purchasing.
Effective forecasting
D365 for Field Service allows you to make effective and well-informed forecasts of requirements.
Dynamics 365 for Field Service allows businesses to leverage native mobile applications. These helps in providing real time and offline data. They also enhance field processes and boost technician productivity with visibility into customer information.
Gain Visibility
Users can gain full visibility on customer, equipment and other processes involved in field service.
Easy Updates
Users can have accurate information with easy updates on work orders.
Checklists
With D365 for Field Service, technicians can maintain consistency of work with step-by-step checklists.
Launch Surveys
Technicians can effortlessly launch satisfaction surveys, get them answered and submitted by clients.
Capture Client Info
D365 for Field Service Mobile App makes it easy to capture client signature and generate invoices.
Photographs of Work
Technicians can click and store work photographs for future references or documentation purposes.
Route Support
Keep informing technicians of the best route and turn-by-turn directions with Dynamics 365 for Field Service.
Process Visibility
Get process visibility with regular status updates of technician’s activities including breaks and work.
Keeping customers informed throughout is a very essential step in providing best customer experiences to them. Dynamics 365 for Field Service enables businesses to keep their customers informed of latest developments through regular conversations.
Single Portal
Dynamics 365 for Field Service gives customer view of upcoming appointments, open cases through single portal.
Third-party Integrations
Get customers informed of technician’s ETA, photo, and information of vehicle with Glympse integration.
SMS Integration
Keep customers updated with Twilio API, where they receive text messages and calls automatically.
Contract Management
Dynamics 365 for Field Service enables technicians to offer speedy and flexible field services to their valuable clients. From identifying to quoting customers, manage it all through a single portal offering various functionalities.
Identify
With D365 for Field Service, businesses can easily identify potential leads that can be converted.
Engage
On identification of leads, users can engage with them through various channels and integrations.
Create Quote
Post successful engagement, create and offer quotes based on discounted price lists.
Contractual Quotes
For contracted services businesses can offer mutually agreed quotes to their customers.
Schedule and Dispatch Optimization
For businesses to boost productivity and enrich customer experience provided by them, optimization in their processes is necessary. With Dynamics 365 for Field Service, we offer automated and flexible scheduling solutions using Gannt, map or list views.
Categorization
Users can identify and organize available resources by categories to balance workloads and resources.
Matching
With D365 for Field Service businesses can match technician’s characteristics with work requirements.
Understanding Essentials
Understands geography, availability, regulatory requirements, customer preference, and service level agreement.
Reallocation of Resources
In the situations of change in process or emergency, users can easily reallocate resources as per need.
Multiple Scheduling Options
Get access to multiple scheduling options from drag and drop to fully automated and optimized.
Inventory Management
Managing inventory is easier than ever with Dynamics 365 for Field Service. Businesses can manage their inventory across locations, including warehouses, depots, and trucks. Explore D365 for Field Service to get an in-depth view of all dimensions of inventory handling and dispatchment.
First-time Fixes
With Dynamics 365 for Field Service, improve first-time fix rates with accurate allocation of parts.
Mobile Access
The mobile app enables users to keep information handy and access them anywhere, anytime.
Manage Information
Managing all types of inventory information made easy, including transactions, availability and more.
Easy Tracking
Track service stock accurately at mobile and fixed locations, reduce write-offs with D365 Field Service.
Inventory Records Adjustment
Enabling you to adjust inventory records automatically based on field use or enroute purchasing.
Effective forecasting
D365 for Field Service allows you to make effective and well-informed forecasts of requirements.
Mobile
Dynamics 365 for Field Service allows businesses to leverage native mobile applications. These helps in providing real time and offline data. Enhance field processes and boost technician productivity with visibility into customer information.
Gain Visibility
Users can gain full visibility on customer, equipment and other processes involved in field service.
Easy Updates
Ensure that your business has accurate information with easy updates on work orders.
Checklists
With D365 for Field Service, technicians can maintain consistency of work with step-by-step checklists.
Launch Surveys
Technicians can effortlessly launch satisfaction surveys, get them answered and submitted by clients.
Capture Client Info
D365 for Field Service Mobile App makes it easy to capture client signature and generate invoices.
Photographs of Work
Technicians can click and store work photographs for future references or documentation purposes.
Route Support
Keep informing technicians of the best route and turn-by-turn directions with D365 for Field Service.
Process Visibility
Get process visibility with regular status updates of technician’s activities including breaks and work.
Customer Centric Experience
Keeping customers informed throughout is a very essential step in providing best customer experiences to them. Dynamics 365 for Field Service enables businesses to keep their customers informed of latest developments through regular conversations. Ensure that customer needs and queries are resolved.
Single Portal
D365 for Field Service gives customer view of upcoming appointments, open cases through single portal.
Integration with Glympse
Get customers informed of technician’s ETA, photo and information of vehicle with Glympse integration.
Twilio API
Keep customers updated with Twilio API, where they receive text messages and calls automatically.
Product Licensing
Dynamics 365 Field Service Pricing & Licensing
Choose the licensing option that’s right for your business. Contact us to purchase or to get a free assessment, consulting services, or additional pricing.
Dynamics 365 Field Service
Professional
$130.40month
Cases- Contracts
- Entitlements
- Service Level Agreements
- Contacts
- Accounts and Facilities/Equipment
- Customer Service Hub
- Custom Entities - 15 Maximum
- Dashboards & Charts - 5 Maximum per entity/table
- Personal Forms & Views - 2 Maximum per entity/table
- Customize Business Process - 5 Maximum per entity/table
- Queues - 15 Maximum
- Customer voice Survey
- Embedded Intelligence/AI
- Configure Teams and Business Units
- Configure and view schedule board
Dynamics 365 Field Service
Team Member
$11month
- Read and Approve
- Run Reports
- Perform Specific Activities
- View Dashboards
* All Dynamics 365 Field Service Pricing is subject to change without Notice. Always consult to our Licensing Expert for Latest Licensing.
OUR SERVICES
Your Business,
Our Expertise
We have helped several organizations over many years with their digital transformation aspirations. Our comprehensive service offerings help customers to stay engaged with us for a long period of time. From upgrade and implementation to support, and audit services, we have got it all covered for you.
Implementation Services
We believe in hassle-free Dynamics 365 Field Service implementation along with proper training, and support. Our years of experience and subject matter expertise enable us to deliver projects error-free, on time and within budget.
Upgrade Services
An upgrade to the latest version can bring a host of technological benefits. We have helped several businesses to move up to the latest Dynamics version from older ones for more efficiency.
Support Services
We have a dedicated support team with centralized support desk, subject matter experts, well-defined SLAs, and case priority matrix to help with ongoing operational support of Dynamics 365 Sales.
Audit Services
Are you getting the expected result from your Dynamics Solution? If not, our audit services will help you to take a step back, understand what’s working, what’s not working, and then apply the corrective action or optimization patches.
Resources
Video & Rich Content
With 500+ projects, we can bring together everything your team needs to communicate, collaborate, and coordinate work, start to finish.
Frequent Questions
What is Dynamics 365 for Field Service?
The services provided to customers by technicians on-site (at their home or office) come under Dynamics 365 Field Service. These services include installation, fixes, maintenance and so on.
Is Dynamics 365 Field Service available on-premises?
Dynamics 365 Online Update, which took place with the December 2016 Update makes it possible for users to download and install Field Service on-premises.
How does D365 Field Service benefit businesses?
Dynamics 365 Field Service is a business application that benefits businesses by allowing them to serve customers with quick and informed resolutions at the right place and the right time.
What is the pricing of D365 Field Service?
Dynamics 365 for Field Service costs $130.40 per user/month. For understanding of how this pricing works and functionalities available, users can connect to us by filling form on this page.
Why can't I delete a record because of an association?
Within D365 for Field Service, this issue occurs when there are related records with a restrict-delete association that blocks record deletion.
Can I modify, edit, or delete Field Service date fields or statuses?
No. Modifying, editing, or deleting date fields and statuses can affect business logic and may disrupt solution upgrades.
What is Dynamics 365 Field Service used for?
Normally, the services provided to customers by technicians on-site (at their home or office) is managed, and automated using Dynamics 365 for Field Service. These services can include installation, fixes, maintenance and so on.
Can we do Field Service Automation with Dynamics 365?
Field Service Automation using Dynamics 365 is easily achievable. You can connect your products or equipment with Dynamics 365 for Field Service using IoT, AI and automate predictive maintenance, routine maintenance, emergency breakdown, etc.
How does Dynamics 365 Field Service Asset Management work?
Microsoft Field Service can integrate with Asset Management solution and Asset Management Lifecycle Processes can flow between the two.
Dynamics 365 Field Service features Asset Servicing capabilities as well which lets you keep track of equipment, you’re responsible for inspecting, maintaining, and repairing.
What are Dynamics 365 Field Service Features?
Microsoft Dynamics 365 Field Service is a comprehensive Field Service Management System and features include managing service locations, preventative maintenance, work-order management, resource management, product inventory, scheduling and dispatch, mobility, billing, collaboration, etc.
Is there a Dynamics 365 Field Service Mobile App?
Yes. Dynamics 365 Field Service App is available.
Can we deploy Dynamics 365 Field Service on premise?
Yes. Dynamics 365 Field Service can be deployed on-premise.
How does Dynamics 365 Field Service Licensing work?
For Dynamics 365 Field Service Licensing, you can check pricing section on this page. For more information, please contact one of our sales consultants.
Where is Dynamics Square based?
Dynamics Square has a presence across Singapore.
What is the role of Dynamics Square in Dynamics 365 Field Service setup?
Dynamics Square is a leading Dynamics 365 implementation partner. We are experts in consulting, implementing, and providing support for Microsoft Dynamics 365 Field Service.
Do we need partner support to implement Dynamics 365 Field Service?
For a fool proof implementation an expert partner’s service is recommended. Since implementation cannot be done again and again, we better get it right the first time.
Is there a free trial of Dynamics 365 Field Service?
Yes. You can contact our sales consultant for a free demo, or trial of Dynamics 365 Field Service Solution.
Schedule live demo
We’d love to show you a customised demo to show you that how Dynamics 365 solution can fit to your business needs.
LIVE Demo
Request a Demo
We would love to demonstrate Dynamics 365 Field Service in action and how it can help your business.
WHY DYNAMICS SQUARE?
We're Microsoft Dynamics 365 Field Service Experts.
Dynamics Square, Microsoft Gold Partner is one of the most sought-after Microsoft Dynamics solution providers for businesses who wish to digitalize their workflows.
150+
Man Years of Expertise
Our in-depth knowledge of the products and years of expertise has enabled the Dynamics Square team to deliver services with efficiency in record less time.
100+
Subject Matter Experts
The team at Dynamics Square comes with their hands-on experience which helps them cater to issues those businesses do not know exist.
500+
Project Deliveries
Our team has efficiently and successfully completed 500+ successful projects and continues to add new feathers to our cap every day.
24*7
Customer Support
We provide round the clock customer support for all services that we offer including, implementation, upgradation, audit, consultation and so on.
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Products & Services
We offer a complete suite of products and services for businesses to boost growth and introduce digitalization, enhancing organizational agility
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Customer Satisfaction
The numerous success stories and references of Dynamics Square speaks high volumes of the level of customer satisfaction the team provides.
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